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BodyDash Support
Most setup issues can be fixed in under a minute. Try the checks below or email us with your iPhone model and iOS version.
Email supportadmin@purplefernllc.comThe game cannot see me
- Place your iPhone upright on a stable surface.
- Step back until your head, shoulders, and hips are visible.
- Use a well-lit room and avoid a bright window behind you.
- Allow Camera access in Settings, Privacy & Security, Camera.
Jumps or ducks are not registering
- Hold still briefly while BodyDash calibrates your stance.
- Use clear, controlled movements within your ability.
- Keep your upper body and hips inside the camera frame.
- Restart the run after moving the phone or changing rooms.
Highlights and Photos
BodyDash creates highlights locally. To save one, allow Add to Photos access when prompted. To change access later, open iOS Settings, select BodyDash, then review Camera and Photos permissions. BodyDash does not request Microphone access.
Safe play
Clear the area around you, use a stable phone position, and move within your own ability. Stop immediately if you feel pain, dizziness, or discomfort.